Your education does not stop when class ends. Access the support you need, understand your responsibilities, and find important information throughout your program.
Find the Help You Need
From academic guidance to institutional policies, find the resources you may need throughout your program.
Get help with coursework, progress, attendance, assignments, and academic questions.
Explore Academic Support →Find technology requirements, course access guidance, live class expectations, and online participation information.
Online Learning Information →Learn how student records are maintained and how to request a transcript or review your information.
Records & Transcripts →Review tuition, payment options, financing information, and important financial policies.
Tuition & Financing →Learn how to request reasonable accommodations or discuss an accessibility need with CCI.
Accessibility Support →Access the Catalog, Student Handbook, refund policy, grievance procedure, and enrollment documents.
View Policies & Documents →Academic Support
CCI’s proposed student-support model includes orientation, instructor feedback, academic advising, digital learning resources, and assistance with course-related questions.
Contact your instructor for coursework, assignments, class participation, progress, make-up instruction, or final projects. Direct questions about records, payments, accommodations, or grievances to the appropriate CCI administrative contact.
Explore Academic Support →
The academic and attendance expectations below reflect CCI’s current proposed Catalog and Student Handbook. Review the complete policy for details.
Progress is reviewed around Weeks 4 and 8, with further reviews when concerns arise.
✓ Complete all six instructional units
✓ Meet grading requirements
✓ Complete required instructional time
✓ Complete the final project
An overall score below 70%, incomplete work, or missed participation may lead to a written warning and improvement plan.
Learn About Academic Policies →The proposed policy requires participation in at least 80% of scheduled live instructional time.
✓ Attend live classes
✓ Complete authorized make-up instruction
✓ Meet the full instructional-time requirements
A simple login or unverified viewing of a recording does not count as attendance.
Attendance Policy →Online Learning
Be ready to participate from wherever you learn.
✓ A compatible computer and reliable internet
✓ A current web browser
✓ Webcam and microphone
✓ Access to email
✓ Basic document, PDF, and spreadsheet skills
Report technical problems to your instructor promptly. Under the proposed policy, documented institution-caused platform outages are intended to be rescheduled without added tuition or reduced instructional time.
Technology Requirements →
Student Records & Transcripts
Review your records, request copies, or ask CCI to review factual inaccuracies.
CCI’s proposed policy provides for electronic records of enrollment terms, charges and payments, grades, attendance, completion status, and relevant support records. Access is limited to authorized personnel and lawful recipients.
Under the current proposed policy, standard electronic transcripts are provided without a CCI fee within 10 business days of a verified request.
Transcript Request Information →How to Request a Transcript
Submit your request to the appropriate CCI administrative contact. CCI may verify your identity and any authorization before releasing student information. The transcript identifies the program as non-credit career education and distinguishes instructional clock hours from academic credits.
View Records & Transcript Policy →Review current tuition, what it includes, payment options, cancellation rights, and financial policies.
Direct questions about balances, payment schedules, refunds, and financing paperwork to the appropriate CCI administrative contact. Third-party financing is optional and subject to provider approval and terms.
Tuition & Financing →Understand your rights, including the three-day cancellation period.
The policy describes written cancellation within three days after signing the enrollment agreement, excluding weekends and state and federal holidays, as well as withdrawal, refund calculations, and timing.
View Full Refund Policy →Accessibility & Accommodations
Students may request reasonable accommodations privately through the appropriate administrative contact under CCI’s proposed policy.
CCI may discuss functional needs, appropriate supporting information, and possible accommodations. An accommodation is not intended to remove an essential learning or program requirement. Contact CCI as early as possible.
Accessibility Support →Questions, Concerns & Grievances
Know where to turn with questions about instruction, tuition, refunds, student services, academic decisions, discrimination, harassment, or other institutional matters.
01
When appropriate, contact the instructor or staff member involved. This step is optional.
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Submit a written grievance describing the issue, relevant facts, and requested resolution.
03
Request impartial review of a decision under CCI’s grievance procedure.
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An eligible unresolved complaint may be submitted to the Arizona State Board for Private Postsecondary Education.
Important Student Documents
Review the full documents for program requirements, institutional policies, and your enrollment terms.
Programs, academic requirements, tuition, student services, and institutional policies.
View Catalog & Handbook →Program-specific terms, tuition, payment method, refund information, and student acknowledgments.
View Enrollment Agreement →Detailed cancellation, withdrawal, refund information, and the three-day cancellation notice.
View Refund Policy →Information about raising student concerns, internal reviews, and appeals.
View Grievance Procedure →Payment options, optional third-party financing, and related disclosures.
View Tuition & Financing →Communicate respectfully and protect the learning environment. CCI’s proposed Handbook prohibits harassment, threats, discrimination, cheating, impersonation, falsified records, unauthorized access, and improper sharing of course content or student information. Use AI tools only when the assignment permits them. Verify outputs, follow instructions, identify permitted assistance, and cite sources when appropriate. Do not enter confidential client, employer, medical, financial, or sensitive personal information into public AI tools.
Under CCI’s proposed policy, students may request up to 14 calendar days of leave for documented medical, family, or comparable circumstances. Approval depends on the circumstances, supporting documentation, a return plan, and the ability to complete required make-up instruction. Former students may request readmission in writing; approval is not automatic. Review the Catalog and refund policy, and contact the appropriate CCI administrator before making a decision.
CCI’s proposed support model includes general résumé guidance, interview preparation, job-search guidance, and help identifying public career resources. CCI does not guarantee job placement, employer referrals, salary, licensure, business outcomes, or employment after completion. Explore Career Paths for occupational information related to program skill areas.
Frequently Asked Questions
Contact your instructor for coursework, assignments, attendance, or academic questions. Administrative matters such as records, payments, accommodations, and grievances should go to the appropriate CCI administrative contact.
Students are expected to meet attendance and instructional-time requirements. Approved supervised make-up instruction may be required for missed instructional units. Under the proposed policy, students must participate in at least 80% of scheduled live instructional time and complete the full required instructional time before a certificate is awarded.
Submit a transcript request to the appropriate CCI administrative contact. CCI may verify your identity and authorization. Under the current proposed policy, standard electronic transcripts are intended to be provided within 10 business days without a CCI transcript fee.
No. Career support is limited to general guidance and resources, such as résumé guidance, interview preparation, job-search guidance, and public career resources. Job placement, employer referrals, salary, licensure, business outcomes, and employment after completion are not guaranteed.
Yes. CCI’s proposed student-support model includes instructor feedback and academic advising. Contact your instructor when you need help with course requirements, assignments, or your academic progress.
Yes. Students may request reasonable accommodations privately through the appropriate administrative contact. Contact CCI as early as possible to discuss functional needs, supporting information, and possible accommodations. Essential learning and program requirements still apply.
Use CCI’s Student Grievance Procedure. It includes optional informal resolution, a formal written grievance, internal appeal, and an external complaint option where applicable. An eligible unresolved complaint may be submitted to the Arizona State Board for Private Postsecondary Education.
No. CCI’s proposed student-services model does not represent housing, transportation, medical treatment, or a counseling practice.
Need Help?
Find the resource you need or start with your instructor or the appropriate CCI administrative contact.
