Learning something new can come with questions, challenges, and moments when you need additional direction. We’re here to help you succeed throughout your program.
Support throughout your program
CCI’s student-support model includes orientation, instructor feedback, academic advising, access to the online course environment, and help locating digital learning resources. Contact your instructor for coursework questions and administrative staff for records, payments, accommodations, or grievances.
Start with your instructor for assignments, course concepts, projects, participation, missed work, and academic feedback.
Contact Your Instructor →Get help understanding your progress, completion requirements, attendance concerns, outstanding work, and next steps.
Request Academic Guidance →
Your academic progress
Formal progress reviews occur around Weeks 4 and 8, with additional review when concerns arise. The goal is to identify problems early and help you get back on track.
Grade
Score
Status
A
90–100%
Pass
B
80–89%
Pass
C
70–79%
Pass
F
Below 70%
Not passing
I/W
Incomplete / Withdrawn
No certificate while status remains
70% is the minimum passing threshold under the current proposed grading scale.
If you begin falling behind
01
CCI reviews your performance, required work, and participation, then explains what needs attention.
02
A written warning and 10-business-day improvement plan may apply when progress or participation falls below the proposed standard.
03
CCI reviews whether the issue has been addressed. Continuing concerns may lead to probation with written conditions.
04
Next steps may include continued study, make-up requirements, an Incomplete where permitted, or withdrawal.
Attendance & participation
Students must participate in at least 80% of scheduled live instructional time and complete authorized make-up work for missed units. A simple login or unverified viewing of a recording does not count as attendance.
View Attendance Policy →Missed a class?
When you miss a class, you may need approved supervised make-up work. Your instructor can explain what was missed, how to complete it, and whether additional deadlines apply. Communicate promptly before missed work accumulates.
Completion requirements
A certificate is awarded after completing all six instructional units, meeting grading requirements, completing required instructional time, finishing the final project, and resolving academic-integrity findings. It is a non-degree credential.
View Completion Requirements →When life interrupts your program
A documented short-term barrier may support an Incomplete of up to 14 calendar days. A documented medical, family, or comparable circumstance may support a leave of up to 14 calendar days, with a return and make-up plan.
Contact Academic Support →Accessibility & accommodations
Request reasonable accommodations privately. CCI may discuss functional needs, request appropriate documentation, and provide a written response, normally within 10 business days.
Request an Accommodation →Technology problems
Tell your instructor as soon as possible when a technical issue prevents participation. Documented CCI-caused platform outages are intended to be rescheduled without reducing instructional time or adding tuition.
Online Learning Guidance →Academic integrity
Cheating, impersonation, falsifying records, unauthorized access, and submitting another person’s work are prohibited. Use AI only when permitted, verify outputs, disclose material assistance when required, and never enter sensitive information into public AI tools.
View Academic Integrity Policy →Instructor support vs. admin support
Contact Your Instructor For
✓ Course concepts
✓ Assignments
✓ Grades
✓ Attendance
✓ Make-up instruction
✓ Projects
Contact CCI Administration For
✓ Student records
✓ Payment questions
✓ Accommodations
✓ Enrollment matters
✓ Policy questions
✓ Grievances
Frequently asked questions
Contact your instructor as early as possible. Your instructor is the primary contact for coursework and academic questions.
Under the current proposed policy, progress is formally reviewed around Weeks 4 and 8, with additional reviews when concerns arise.
The current proposed grading scale treats 70% or higher as passing.
Students are expected to participate in at least 80% of scheduled live instructional time and complete required supervised make-up instruction.
Depending on the concern, the current proposed policy may use a written warning, improvement plan, probation, or another academic action designed to address the deficiency.
Yes. Students may privately request reasonable accommodations through the appropriate CCI administrative contact.
The proposed policy allows a leave of up to 14 calendar days for a documented medical, family, or comparable circumstance, subject to an appropriate return and make-up plan.
A documented short-term barrier may qualify for an Incomplete with up to 14 calendar days for outstanding work under the proposed policy.
Need academic help?
Whether you have a question about coursework, attendance, your progress, or another academic concern, we’re here to support you.
